RETURNS
RETURN POLICY
We hope that you are satisfied with your Chris Chandler Collection purchase. However, in the event that you need to return your unworn items you may request a return online. Please email info@chrischandlercollection.com to begin the return request process. Once we have received your request, you will receive an email confirming your request that will also include a return label.
PLEASE NOTE OUR RETURN POLICY:
- You must make your return within 14 days of the delivery date
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Final Sale items cannot be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, Chris Chandler Collection reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period cause us to reject future orders from you.
REFUND PROCESSING TIME
Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
EXCHANGES
We do not offer exchanges at this time. Please return the item you do not want and place a new order on chrischandlercollection.com
DAMAGED OR DEFECTIVE GOODS
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. Defective merchandise must be unwashed, unworn, and unused, and must be returned within 14 days of receipt. Shipping charges will only be refunded if we sent the wrong item or the item is defective.
CUSTOMER SERVICE
If you have any questions please contact customer service at info@chrischandlercollection.com