FAQ

CUSTOMER CARE

What if I need to contact customer care for style or fit advice?

Please feel free to contact customer care by email at info@chrischandlercollection.com

Do you have a size chart?

Please see the size guide here.

SHIPPING

How long will my order take to ship?

Orders are processed Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed after 12pm central time will not process until the following business day. Unfortunately, we cannot be responsible for unexpected delays.

Do you ship internationally?

At this time, we are not able to ship outside of the United States.

RETURNS

What is your return policy?

You can return your purchase within 14 days of delivery date for a refund. We will not accept merchandise that has been worn, altered, or washed. All tags must be attached. CCC reserves the right to deny a refund if the merchandise does not meet return policy requirements. Final Sale items can not be returned or exchanged. View our full return policy here.

How do I return an item?

To initiate a return of your unworn items, click here. Once we have received your request you will receive an email confirming your request which will also include a return label. 

EMAILS

How can I sign up to receive Chris Chandler Collection email newsletters?

Enter your email address in the box at the bottom of the page, underneath where it says "Get in the know," and click on “Subscribe."

How do I unsubscribe from emails?

To unsubscribe, click on the link that says "Unsubscribe" in the footer of the email.

PHILANTHROPY

Do you donate any portion of your sales to a non-profit?

Yes! We donate a percentage of all sales to Lumin Education in support of kindness, compassion, integrity, and equal opportunity education. Lumin's mission is to transform education by starting young, involving parents, and creating learning environments to inspire children from diverse cultural and economic backgrounds. Learn more about Lumin Education here.